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Returns Policy - Change of mind

Please read carefully our Returns Policy below:

We offer 14 days return policy for unopened and unused products due to change of mind. Your returned item must be in new, unopened condition and in its original packaging. Opened items cannot be returned. In order to arrange a return, please contact us through our email team@massagebody.com.au for more information. As soon as we receive the item it will be verified by our team and, if approved, we will issue a refund.

Please, read the product's item description carefully before placing your order.

Refunds and Replacements

 If you unfortunately received a faulty or damaged item, please, send us a video and/or photo on our email team@massagebody.com.au demonstrating what is wrong with the product so we assist you with it. Depending on the situation we may require you to send us the product back to better evaluate and send you a replacement or refund, as you prefer and if eligible.

The shipping costs will be your responsibility and, if the product is confirmed to be faulty, we will refund the value back to you according to your postage receipt.

We are not responsible for returned items lost on the way to us.

All refunds will be made according to your most appropriate/available bank, card, or, account and may take between 3-5 business days to arrive. If you are not sure that a refund was made, please, check your spam box or contact us for more information.

*Please do not try to fix your item by yourself. Products that have been open or changed in any way will automatically lose right for refund or replacement.

**All returned items will be tested and, if declared to be in perfect working condition, it will be sent back to you.

Please note that with guarantees, returns & refunds, our product guarantees vary from product to product, 1-year product guarantee, is not available for all products within MassageBody. Please carefully read each individual product description to ensure that the product you are deciding to purchase is appropriate for you.