FORTIA Cloud9

We accept all major credit cards, PayPal, Apple Pay, Google Pay.

Please note that with guarantees, returns & refunds, our product guarantees vary from product to product, 1-year product guarantee, is not available for all products within MassageBody. Please carefully read each individual product description to ensure that the product you are deciding to purchase is appropriate for you.

Clause 'Selected':

As noted above, (* Selected):

* or known as asterix , indicates that only selected products will be accepted for 1-year product guarantee.

Free shipping is available on selected products for orders that are above $100.

Please ensure that you check your shopping cart if you are eligible for free-shipping.

Clause 'Selected':

As noted above, (* Selected):

* or known as asterix , indicates that only selected products will be accepted for Free Shipping.

As most of our orders start being processed within the same day, we may not be able to cancel or correct shipping information once your order has been placed. We ask our customer to please double-check the appropriate shipping address/es and important personal details of your parcel as we can not be held responsible for incorrect information, and delivery of product to wrong addresses.

Please make sure to check if you have selected the correct size and colour of your item to avoid any incorrect items or inconveniences.

Returned parcels due to incorrect information will be charged for an additional 'new' shipping fee. 

For logistical reasons, items in the same order can, sometimes, be sent in separate individual packages, some will arrive before others. You may receive one item before the next, they are on the way!

You will receive an email confirming your order placement and another email with the tracking information when the order is processed and shipped to you. If you don't receive these emails, please contact us with your order number/email used on the purchase or full name so we can check it and provide you with the tracking information.

We ship domestically to Australia. For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package.

Australia
Standard Free Postage approximately takes 12 - 24 business days due to complex logistical reasons.

Typical delivery is via Australia Post, Aramex, Toll,Allied Express, Hunter Express, IGX, CouriersPlease, depending on size and weight.

The tracking number will be provided after item/s is dispatched.

Please also check the product's product description to ensure whether the product will be able to ship to you. Likewise, check your checkout cart if shipping to your location is available. Thank you.

The estimated shipping time for our products is approximately 12 to 24 business days. Our primary source of shipping is an international shipment company.

*Please note that your parcel may experience delays regarding status updates due to restrictions around Australia, which may impact your parcel delivery time. We hope you can understand and honestly apologise for any inconvenience during these difficult times.

Send us an email at our contact page with the information regarding the damaged item, including a video and/or photo demonstrating what is happening. As soon as we receive it our team will verify and get back to you as soon as possible.

Yes. Our products have warranty, length of warranty may vary from product to product. Ensured that from the moment you receive them. Please adhere to a level of commonsense, such that some items, once used, or, tried may not be returnable, due to, for example, hygiene reasons. This applies to all products within the store. Example, used pillow, out of wrapping, once opened, cannot be returned. 

For any other/ If an issue occurs, please send us an email at contact with the invoice provided in your order confirmation and describe your item issue. We will verify your item, and if proof faulty due to a manufacturing defect we got you covered.

Our warranty time limit still stands independent of how many repairs or replacements you receive in relation to an original product. The replacement product would only be under guarantee for whatever time period still remains from the original warranty.

*Please note that you are responsible for the maintenance of your product. Defects caused for poor maintenance are not eligible for warranty.

Depending on the payment method, this can take 3 to 5 working days to appear in your account. If you have any doubts about receiving your refund, you can send us an email on contact with the order number or also check with your most appropriate/available designated bank, card, or account lodged to receive the payment.