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1. What payment methods do you accept?

We accept all major credit cards, AmericanExpress, Mastercard, Visa, UnionPay, AfterPay, PayPal, Apple Pay, Google Pay, ShopPay.

2. Can I cancel my order or change my address after placing an order?

As most of our orders start being processed within the same day, we may not be able to cancel or correct shipping information once your order has been placed. We ask our customer to please double-check the appropriate shipping address/es and important personal details of your parcel as we can not be held responsible for incorrect information, and delivery of product to wrong addresses.

Please make sure to check if you have selected the correct size and colour of your item to avoid any incorrect items or inconveniences.

Returned parcels due to incorrect information will be charged for new shipping fee. 

 3. I ordered multiple items, why did I only receive one?

For logistical reasons, items in the same order can, sometimes, be sent in separate packages, some will arrive before others. You may receive one item before the next, they are on the way!

 4. Where's my order / How can I track my order?

You will receive an email confirming your order placement and another email with the tracking information when the order is processed and shipped to you. If you don't receive these emails, please contact us with your order number/email used on the purchase or full name so we can check it and provide you with the tracking information.

 5. Where do you ship to?

We ship domestically to Australia. For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package.

Standard Free Postage approximately takes 12 - 24 business days due to COVID-19 and for complex logistical reasons.

Typical delivery is via Australia Post, Aramex, Toll,Allied Express, Hunter Express, IGX, CouriersPlease, depending on size and weight.

The tracking number will be provided after item/s is dispatched. (Via your specified Email)

 6. How long does shipping usually take?

The estimated shipping time for our products is approximately 12 to 24 business days. Our primary source of shipping is an international shipment company.

*Please note that your parcel may experience delays regarding status updates due to restrictions around Australia, which may impact your parcel delivery time. We hope you can understand and honestly apologise for any inconvenience during these difficult times.

7. I received a damaged or faulty item, what should I do?

Send us an email at our contact with the information regarding the damaged item, including a video and/or photo demonstrating what is happening (Dependent upon the potential or actual fault with product). As soon as we receive it our team will verify and get back to you as soon as possible.

8. Does my product have warranty?

Yes. Our products have warranty, length of warranty may vary from product to product. Ensured that from the moment you receive them. Please adhere to a level of commonsense, such that some items, once used, or, tried may not be returnable, due to, for example, hygiene reasons. This applies to all products within the store. Example, used pillow, out of wrapping, once opened, cannot be returned. 

For any other/ If an issue occurs, please send us an email at contact with the invoice provided in your order confirmation and describe your item issue. We will verify your item, and if proof faulty due to a manufacturing defect we got you covered.

Our warranty time limit still stands independent of how many repairs or replacements you receive in relation to an original product. The replacement product would only be under guarantee for whatever time period still remains from the original warranty.

*Please note that you are responsible for the maintenance of your product. Defects caused for poor maintenance are not eligible for warranty.

9. How long does it take to receive my refund?

Depending on the payment method, this can take 3 to 5 working days to appear in your account. If you have any doubts about receiving your refund, you can send us an email on contact with the order number or also check with your most appropriate/available designated bank, card, or account lodged to receive the payment.